Refund policy

Last updated: October 1, 2026. This policy applies to orders shipped to addresses in the United States. CozyCrew operates from the Netherlands, and prices are charged in US dollars for US customers.

14-Day Return Window

You may request a return within 14 days of delivery. To be eligible, items must be unworn, unwashed, and undamaged, with original tags attached, and you must have your proof of purchase. Items marked final sale, including sale items and gift cards, cannot be returned. For hygiene reasons, personal care items are final sale.

How to Start a US Return

1. Email cozycrewshop500@gmail.com with your order number, the item you are returning, and the reason for the return. You can also request an exchange or store credit instead of a refund.
2. We will reply within 2 business days with your return authorization and the return address.
3. Pack the item in its original packaging if possible and ship it within 14 days of receiving your return authorization.
4. Keep your shipping receipt and tracking number until your refund is processed. We cannot refund items lost in transit back to us.
5. Once your return arrives and passes inspection, we will send you a confirmation email.

Return Shipping Costs

For change-of-mind returns, the customer pays the return shipping cost. If your item arrived damaged, defective, or incorrect, we cover the return shipping cost.

Refunds

After your return passes inspection, we will notify you and let you know whether the return was approved. If approved, your refund is automatically issued to the original payment method within 10 business days. It may take additional time for your bank or card issuer to process the refund. If it has been more than 15 business days since your return was approved, contact us at cozycrewshop500@gmail.com.

Damaged and Incorrect Items

Inspect your order when it arrives. If your item is damaged, defective, or incorrect, email us with photos of the item and the packaging within 7 days of delivery and we will arrange a replacement or refund, including return shipping.

Exceptions and Non-Returnable Items

Certain items cannot be returned, such as custom or personalized products, perishable goods, hazardous materials, flammable liquids or gases, and personal care items. Sale items and gift cards cannot be returned. Contact us if you have questions about your specific item.

Exchanges

The fastest way to get the item you want is to return the item you have and buy the new item separately once your return is accepted, so it does not sell out while your return is in transit.

EU 14-Day Withdrawal Right

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a reason. As above, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging, and you need your receipt or proof of purchase. Contact us at cozycrewshop500@gmail.com to exercise this right.

Contact

Questions about a return or refund? Email cozycrewshop500@gmail.com with your order number and we will help you quickly.